 How can companies help their employees become wiser?
Three decades ago, the American architect Russell Ackoff, developed what we now know as the “DIKW pyramid”. The DIKW pyramid establishes a hierarchy between Data, Information, Knowledge, and Wisdom. Data is at the base of the pyramid and Wisdom at the apex. Data is a symbolic representation, characteristic, or attribute of something. By itself, it holds no value or meaning. It only becomes valuable when contextualized and processed to extract information. Information is, therefore, the organized, and processed version of data that serves some form of utility. Knowledge is then the use of that information to achieve specific objectives, used for for problem-solving and decision making. At the top of the pyramid, we find Wisdom. A concept somewhat abstract to define, beyond "the highest degree of knowledge." It refers to the evaluation and internalization of knowledge and its relationship with goals and values. We recognize Wisdom when we observe goal attainment whilst avoiding or minimizing conflicts. It manifests in the form of optimal decision-making with calculated risks. At AcuiZen, we help organizations and their employees move up this DIKW pyramid. We do so by utilizing digital technologies to capture data & communicate information. We blend learning content and real work-flow into one simple integrated platform. We help the internalization of knowledge, through our algorithm-based insights and facilitate collaboration between peers and mentors. In doing so, we ensure the preservation and dissemination of contextual knowledge, assimilated through organisational experience. We do so for our mission: to “enable individuals with intelligence and intuition”.
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 The ongoing COVID-19 pandemic has uprooted conventional modes of work and added a new layer of uncertainty to the existing challenges of 21st century working conditions. For organisations, there is now a pressing need to find new ways of disseminating knowledge and facilitating communication for a remote workforce.
There are several modern digital tools available to facilitate remote knowledge sharing. Yet, applications such as Slack and Meets are oftentimes not a fit all solution especially for organizations with a large pool of front frontline employees who need to assimilate information and deploy it almost instantly. These organizations were probably more reliant on conventional communication channels to get the message across. The personnel, in turn, were probably reliant on peer support or supervisor feedback to develop a better understanding of the tasks. The nature of work in times of COVID have upended some of these methods. AcuiZen is designed to address this specific challenge. AcuiZen is a personalized on-the-job assistant that offers an affordable and comprehensive digital solution for frontline staff to collaborate and communicate, with the objective of performing a task. AcuiZen also enables frontline staff to instantly provide digital evidence-backed information about the work that is performed and gain immediate feedback from peers and supervisors. At AcuiZen we recognize that real work happens because of someone performing tasks, and not because of having a great conferencing or messaging platform. And that is exactly what AcuiZen achieves. In addition to being a platform for organizing institutional knowledge and providing a collaboration channel, the application also incorporates all the relevant knowledge-based tools an individual needs to actually perform tasks. That is what makes AcuiZen a SuperApp for work – helping individuals perform tasks while also facilitating their ongoing communication, collaboration and continual upskilling. |
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